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Refund policy

All sales are final, but we will do our best to help with inquiries as we would like our customers to be satisfied with their purchases. Please send inquiries to 4amshower@gmail.com. We cannot issue refunds for any returned orders nor can we exchange products that have been ordered.

Order Cancellations and Address Changes

Because we are utilizing a print on demand (POD) service to print merchandise, we cannot make any cancellations or address changes for any orders after an order has been submitted. All sales are final. This is due to the nature of creating customized products via a POD. For further assistance, please contact us 4amshower@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can notify the POD. In certain situations, the POD service can offer reprints and refunds for your orders if there are order mistakes. 

If you are submitting a reprint or refund request, please be sure to include photo evidence of your product in your order. If an order is reprinted with upgraded shipping, we do not cover the cost of upgraded shipping. The cost of upgraded shipping will be covered by you.

Examples of cases for reprints and refunds:

POD covers the Reprint/Refund cost:

  • If there is a manufacturing issue with your product in your order.
  • If the product in your order is broken or damaged in the mail.
  • If you receive the wrong product in your order.
  • The order is lost in transit and the initial shipping address for the order doesn't need to be changed.
  • The order is lost in transit and the actual shipping time exceeds the general shipping timeframe for orders.

When the POD doesn't cover the Reprint/Refund cost:

  • If you don't like the product printed accordingly to our manufacturer's standards.
  • If you select the wrong size when ordering the product.
  • The order is lost in transit and the initial shipping address is incorrect and you need to change the address.
  • The tracking for your order shows delivered but you have not received the package.

Lost in Transit

Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes (27 days). A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit timeframe.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Apparel/Merchandise Substitution Policy

If your order has a product out-of-stock, the POD will substitute like-for-like garments on your behalf. They will only substitute garments if the new garment has a color-match and if the new garment is equal or of greater quality compared to the original garment.